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Online Sales Policy

Magnolia James Bridal is a full-service specialty store with a brick & mortar physical location where customers shop daily. 

 When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers.  Unfortunately, since we will not have the opportunity to meet you in person, you will not be able to receive the full extent of our passion for customer service.  However, as an online customer please be assured that:

  • We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
  • We will communicate with you personally after receiving your order BEFORE you are billed.
  • We will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
  • We stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
  • We will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this extremely rare occurrence in a timely manner.


No returns or credits will be issued for online purchases for any other reasons other than those indicated above.  But have no fear; our passion is for customer service.  We assure you that your experience ordering from us online can only be surpassed if you come to our store to experience our outstanding customer service in person.

Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP].  The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website.  If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.

The prices in our store are not necessarily equal to the price on our website.  We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our physical retail location.

We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time.  However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.

If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error.  We WILL NOT bill you until you have been informed of the corrected price.  At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website.  Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.

If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we can address your concerns and answer your questions personally.

Thank you again for shopping with Magnolia James Bridal.

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About the Shop

Hey y'all! Welcome to our online home! Focused on the modern and busy prom and bridal gal, Magnolia James Bridal will ensure your wedding and prom experience is one to remember. We want all of our clients to feel like they are at home when they shop with us. While you are visiting our website from home, work or school we hope you are sippin' on some sweet tea as you are in search for the perfect dress. Call us today to schedule your personal bridal or prom appointment, and let's make memories that will last a lifetime.

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Hours

Monday - Friday: 10am-5:30pm

Saturday: 10am-5pm

Sunday: Appointment Only

931.526.6576
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601 Vickers Place
Cookeville, TN 38501
(Next door to Big Lots)
P: 931.526.6576
E: cynthia@magnoliajamesbridal.com
Follow us: @magnoliajamestn
Follow us @magnoliajamestn for all our updates and new arrivals!



  • Store
  • About Us
  • Contact Us | Store Hours
  • Directions
  • Wedding Party

    • Overview
    • Mothers Gowns and Social Occasions
    • Bridesmaids
    • Bridesmaids Out of Town Form
    • Make an Appointment
    • Tuxedos
  • Social Media

    • Overview
    • Facebook
    • Instagram
+Price Filter:

+Search Only In-Stock
Narrow by Size
Search Only In-Store


+Narrow by Feature
Occasion
Type
Feature
Back Style
Color Scheme
Embellishment
Fabric
Hemline/Train
Neckline
Silhouette
Sleeve
Straps


+Narrow by Color


Collections

Bridal Curvy Collection sizes 16 and up

  • Curvy Collection

Bridal Collections

  • Maggie Sottero Bridal
  • Essence of Australia

Finishing Touches

  • Hair Accessories and Belts
  • Veils
  • Tiaras
  • Wedding Jewelry

Bridesmaids

  • Allure Bridesmaids

Mothers Gowns and Social Occasions

  • La Femme Evenings
  • Jovani Prom
  • Rina di Montella
  • Marsoni
  • MGNY for Morilee - MGNY by Mori Lee
  • Alexander by Daymor